Top 10 Reasons

To use a Telephone Answering Service

1: Increased Customer Availability

Imagine having a live, friendly secretary who never sleeps, never takes breaks, is never sick, and never goes on vacation. Instead your virtual secretary is hard at work, recruiting more business for your company 24 hours a day, 365 days a year.

One of the key advantages of a telephone answering service is the seamless customer service experience. The majority of callers don't realize they've reached an answering service, they are just happy to speak with a live person instead of a machine. Our live operators can take orders, dispatch, provide answers to frequently asked questions, and more. Why limit your availability to your customers to just 40 hours a week? The Red Bank Call Center makes it possible for you to never shut your doors!

2: Return on Investment

A telephone answering service's return on investment can be over 1000%. How? By capturing lost sales and missed opportunities.

The Red Bank Call Center offers a wide array of phone services from order taking, to appointment setting, to lead capturing, all of which will help increase your company's bottom line. If you are in a competitive industry, having a live voice to answer your calls is a must. The reason is simple. If a person calls your business and an answering machine picks up, that customer will simply call the next company in the phone book. With the help of the Red Bank Call Center, you can make sure that customer's last stop is your business!

3: Unparalleled Reliability & Disaster Recovery

Communications are a mission critical component of many businesses, especially in the medical industry. The Red Bank Call Center offers reliability and continuity during a disaster. Operating in an emergency capacity, if your phone lines are ever down because of power outages or your telephone company is down, your phones can be programmed to automatically roll over to our call centers. At the call center we have backup phone lines, backup power, backup computer systems, and offsite data storage. With multiple call centers throughout the United States, you can be sure that there will always be a live, friendly operator on the other end of the line ready, willing, and able to take your customers calls.

4: Top Quality Calling Experience

What if an answering service, wasn't just an answering service? Instead, the call center not only took a message, but actually set up the sale. The typical answering center will simply repeat a broken, monotonous message to your customers. "I'm sorry, the office is closed. Would you like to leave a message?" Here, we do things differently. Our scripting systems make it possible for us to intricately set up the customer service experience, and our operators are trained on voice quality and the proper tone to use. All of our calls are answered right here in the United States by "accent neutral" operators. Available 24/7, you won't find a more friendly, helpful staff than our professional operators.

5: No Outsourcing

All Calls Answered In the United States: What frustrates loyal customers more than anything else? When there is an inability to understand the person on the other end of the line. While overseas call centers represent a cost savings to many larger corporations, they didn't account for the potential backlash of customers who called for support, and couldn't understand the person on the call. Here, we support Americans, and more importantly, American jobs and American products. All of our calls are answered right here in the United States.

6: Monthly Billing Cycle

At Red Bank Call Center, your billing is compiled once a month, which means we bill you 12 times per year. The 28 day billing cycle is a not-uncommon ploy that enables telephone answering services to quietly secure a 13Th billing every year for the same services

7:We Accept Major Credit Cards

We are now accepting Major Credit cards. We will be accepting MC, VISA and American Express. This gives you the seamless ability to have your bills paid while gaining points for your company's use.

8: Dedicated Account Manager

Ever feel like a mouse in a maze when you are just trying to get something simple done on your account? Most people do when they call large companies. Here, you'll find no maze of "press 1s" and "press 2s". Instead you'll have a dedicated number that will take you directly to your account and a representative. It doesn't get any easier than that!

9: Reduce Your Costs

Save thousands each month with a well set up service by not having to hire extra staff to handle non essential calls. With a well established relationship between your business and our service, we will not just function as your service, but as an essential part of your business, practice and/or enterprise.

10: Experience - In Business Since 1954

We have been in business since 1954. For over 60 years, we have provided our customers with top notch customer service. Rest assured, when you partner with Red Bank Call Center, you are partnering with a company that is reliable, dedicated to staying on the cutting edge of technology, and looking to make the next 60 years in the business even more successful than the last!

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