Our Services
Telephone Answering Services for Businesses
Phone services available for every size company from a large corporation, an independent professional, small business, health professional or any other profession that needs additional customer service support. The call services range from 24/7 support or as needed phone support. Call services are flexible for your business needs, the accounts can be customized and medical professions can be confident in our HIPAA compliance.
Account Features - Customized to Meet Your Needs
Allows you to set up exact parameters for us to contact you, how to handle emergencies or regular business, and more. Provide us with phone numbers, addresses of your facilities, lists of on call personnel and guidelines. We'll take care of the rest. You can enjoy your evenings or weekends!
Live Operators – 24 Hours a day
Our business is a 24 hour, 7 day a week operation. Your callers are guaranteed to reach a live operator no matter what time of day it is! Calls are answered on the first ring more than 90% of the time. Your customers are NEVER put on hold!
Complete Messaging Solutions
We utilize, SMS, Cloud Based Messaging, E-mail and HIPPA and NON-HIPPA compliant methods of paging depending on your needs and requirements of your business.
Voice Mail
Several setting available to better, handle your calls plus digitally recorded calls, support and voice-mail access 24 hours everyday.
Multiple Method Delivery of Messages
Our state-of-the-art technology allows us to reach out to you in a variety of ways. We host our very own SMS servers to text message and email you without any delays. We can call you live, fax messages, or however you prefer! We will even contact you every hour on the hour if that's what fits your business needs.
SMS Solutions
Allows you to set up exact parameters for us to contact you, how to handle emergencies or regular business, and more. Provide us with phone numbers, addresses of your facilities, lists of on call personnel and guidelines. We'll take care of the rest. You can enjoy your evenings or weekends!
For those businesses that prefer to go the green route we can utilize email to get you your messages at whatever frequency you specify. We can also email you a copy of all messages we handle on a daily basis so that you have a hard copy that you can store for your records.
Fax
We can fax messages or records as often as you need, to any location(s) you may need to have a copy sent to.
Web Link Interface
We can directly access your web site to relay the information you need on forms you already use.
HIPAA Compliant
For those that choose to be or need to be HIPPAA compliant. We use a Cloud Based messaging program that exceeds HIPPAA requirements in security and in the case you lose your phone it can be disabled remotely as it does not store patient information locally on your device. Don't worry about your customers information, It's secure with us!
More info on Red Bank Call Center Fees and Charges