Small Doctor Office Case Study

Using Technology to Respond to Patients Quickly

INDUSTRY Medical Practice
CALL SERVICE 24/7 Answering Service, Appointment Scheduling and Emergency Call Service
Picture of cadeuces for case study of a medical office

SITUATION: A two doctor medical office had a full time office manager but they were not able to manage office visits, insurance forms and patient calls when the office decided to offer additional services to provide blood work..

RECOMMENDATION: The Red Bank Call Center has a number of medical practices as clients and knew immediately that they could help the situation with their 24/7 call service. The telephone answering service could help with scheduling appointments and managing emergency calls.

RESULT: The call service and the interface streamlined the appointment scheduling process and allowed the office manager to manage the office.

Professional Call Center Solution for Medical Practices

We can be your full-time, 24/7 answering service, your disaster recovery solution or the recipient of your overflow calls. We can craft a solution that will save you money and improve your customer retention.

For more information call us today at 732-747-0400.

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